For your purchase, we guarantee the safest, most comfortable and fastest shipping possible. The shipment is generally organized within 24 hours on the basis of several factors, such as stock availability, public holidays, and suppliers’ closures. The estimated date of shipment is updated in real time and will be communicated to you via email.

For your purchase, we guarantee the safest, most comfortable and fastest shipping possible. The shipment is generally organized within 24 hours on the basis of several factors, such as stock availability, public holidays, and suppliers’ closures. The estimated date of shipment is updated in real time and will be communicated to you via email.

Packaging ad-hoc

We use reinforced packaging designed to protect the most fragile products. This eliminates the need to insure them against transport damage. Besides, the carriers used are selected from among more well-known and reliable ones.

Traceability

The day when the courier will pick up your order, you will receive via email the “Tracking Code” to follow your package along its route to the delivery address.

Delivery (VAT and duties)

IMPORTANT NOTE: Ours is a B2B shop designed to sell only to companies and never to private individuals.

Shipping costs are based on the weight of product and the destination. The price you pay includes the purchase of the product and shipping. You can see all the rates on the Checkout page, accessible without any obligation to buy.
Our shipments depart from our production plant in Basiliano (Italy). Depending on the country of delivery you may need to pay VAT and duties.

· Italy

If your delivery is to Italy, you must specify the VAT number: we sell only to companies and no to private individuals.
The total price of the order includes VAT.
We will send you an invoice properly addressed to your VAT number so it will allow you to recover VAT (refund/compensation).

· EU countries

If your delivery is to any EU country, you must specify the VAT number: we sell only to companies and no to private individuals.
The total price of the order is without VAT.

· ExtraCEE

If your delivery is any ExtraCEE country, you must specify the VAT number / company registration number: we sell only to companies and no to private individuals.
The total price of the order is without VAT/duties.
The payment of any import duty (VAT and/or additional charges), if requested, is up to the customer and depends by the customs of the Country; for more information please contact your customs agency directly.

Damage during transport

At the opening of the package, if you notice any damage or defect of the product, please fill in the online form.

Our packaging is designed to protect the most fragile products. For this reason our shipments do not require insurance in case of damage during transport. However, we kindly invite you to check the integrity of the package before signing the proof of delivery. If there are damages to the packaging, tampering, or if the closing seal is broken, the acceptance should be signed with the ‘goods unchecked’ modality by always specifying the reason for the inspection.

Our products are original (manufactured by Clampco Sistemi) and all covered by the Legal Warranty based on the Consumer Code Legislative Decree no. 206/2005 that responds in the presence of a lack of conformity. This warranty has a duration of 12 months for companies and it’s valid throughout Europe.

Our products are original (manufactured by Clampco Sistemi) and all covered by the Legal Warranty based on the Consumer Code Legislative Decree no. 206/2005 that responds in the presence of a lack of conformity. This warranty has a duration of 12 months for companies and it’s valid throughout Europe.

How to claim warranty

IMPORTANT NOTE: Ours is a B2B shop designed to sell only to companies and never to private individuals.

The warranty has a duration of 12 months for companies, it’s valid throughout Europe and provides support and possible free repair or replacement of the product.

The lack of conformity is found when the product:
· Has a manufacturing defect, in the aesthetic or in its functionality
· Is not complete with all its components

To claim warranty, we invite you to fill in the online form.

Once we have received your communication, we will verify the existence of a lack of conformity and contact you for the intervention. You will receive via email a label and the return authorization number to be placed on the package. We will collect your product and send it to the competent service center, at no additional cost to you. Once repaired, the product will be returned free of charge to your address.

Our Customer Service is always at your disposal for support and information.

Important information

To take advantage of the Legal Guarantee of Conformity, it is necessary:
· to be in possession of order confirmation document or invoice as proof of purchase
· to be in possession of the product also with accessories and original packaging
· to fill out the appropriate online form

Once received the communication, we will verify the existence of the compliance defect. Once verified, we will notify you about the possible available solutions (free repair or replacement of the good). If the defects do not depend on a lack of conformity, it is possible that the costs of verification, after communication, are charged to you.

The area of application of the Guarantee of Conformity excludes failures or malfunctions caused by accidental events, by responsibility of the user or by the product use not conform to its intended purpose and/or different from what is provided in the technical documentation attached to the product.

Have you reconsidered your order after receiving the goods? You can take advantage of our return service, simple and fast: you have 30 days to change your mind. In order to facilitate the return procedure, we extended the deadline to request it from 14 to 30 days. This term starts from the day of the goods receipt.

Have you reconsidered your order after receiving the goods? You can take advantage of our return service, simple and fast: you have 30 days to change your mind. In order to facilitate the return procedure, we extended the deadline to request it from 14 to 30 days. This term starts from the day of the goods receipt.

30 days to change your mind

The deadline to request a return is 30 days from the day of the goods receipt. To proceed with return, it is important that the product shows no signs of use, that it is in perfect condition and with the original packaging. It can be unpacked and/or turned on only for the verification of the integrity and functioning and cannot be used for any other purpose than this.

How to request a return

· Fill out the following online form
We will send you the return authorization number.

· Prepare the package with the original protections, complete with all accessories and packaging.
We therefore invite you to carefully pack the goods sealing well the package with plenty of adhesive tape, so that the contents are not damaged during shipment. Do your best to protect the product.

· Send the package to:
Clampco Sistemi c/o Calzavara SpA
via Corecian 60
33031 Basiliano UD
ITALY